FAQ
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What causes diaper rash?
Diaper rash is caused by excess moisture, chemical irritants, food allergies, bacteria from stool and urine, fungus, and friction from diapers and clothing. The most common cause is leaving a diaper on for too long. If a diaper is left on too long, chemicals form in the wet or soiled diaper irritating the skin, making it vulnerable to infection. The rash usually appears as redness or bumps on skin surfaces in direct contact with a wet or soiled diaper. Prompt attention usually improves diaper rash in 2 to 3 days.

Why should I use Pinxav?
Pinxav is the most trusted name in diaper rash treatment and has been available since 1927. In addition, Pinxav contains zinc oxide, which according to the American Academy of Pediatrics, helps to protect a baby’s skin from diaper rash. Pinxav’s thickness and unique adhesive quality work to make a barrier to the skin that works like no other product on the market. It's important to treat diaper rash, because damaged skin is more easily irritated by contact with urine and stool and may cause your baby pain and discomfort. Healing time with Pinxav is faster and more reliable, providing relief for a longer period of time.

Who developed Pinxav and why?
It was developed by Milford Harris and a dedicated group of doctors and pharmacists who worked together to create a solution to this very common and painful problem effecting millions of babies each year. Approximately 80% of the five million babies born this year will experience some form of diaper rash. A newborn's sensitive skin is a poor defense against wet, soiled diapers, so most babies will probably have a diaper rash at some point. The good news is that diaper rashes are rarely serious and respond readily to home treatment.

How often can I use Pinxav on my child?
Pinxav may be applied as often as every diaper change as well as after bathing. We recommend using it as a preventative to protect your baby from future rashes.

Can I use Pinxav for other skin problems?
Absolutely! From infants to adults, sports enthusiasts to swimmers and everybody in between, Pinxav has a solution for everyone at every stage of life and all of life’s activities. Pinxav can also be used for everyday first aid to protect skin from minor scrapes, burns, sunburn, acne and other skin irritations.

What else can I do in addition to using Pinxav?
Try to reduce your baby's risk of diaper rash by changing the diaper as soon as possible after bowel movements and urination. Clean the diaper area with plain water and absorbent cotton or a soft cloth. Change wet diapers to keep the skin from being exposed to moisture and chemicals in the urine. Let your baby go without a diaper whenever you can. If you use plastic pants or disposable diapers that close tightly around the thighs and abdomen, make sure they are loose enough so that air can circulate inside the diaper.

What should I look for?
It's easy to recognize a diaper rash. Inflamed red areas appear on the baby's skin in the region usually covered by a diaper -- the lower abdomen, genitals, buttocks and the folds of the thighs. The rash can be either dry or moist and sometimes look pimply. Left untreated, diaper rashes can become infected by a fungus or bacteria and will require the attention of a physician.

You should suspect yeast infection if tiny red spots develop and eventually meld into a solid red inflamed area. Be on the alert for yeast infections if the baby is taking antibiotics, which can promote the growth of yeast. A bacterial infection can cause pus-filled pimples or oozing yellow patches and may be accompanied by a fever.

What if the rash won’t go away?
Consult your pediatrician if you don't see an improvement in 2 to 3 days.

A physician should be contacted if:
--The rash becomes very red, raw, or sore looking.
--The rash has blisters, pustules, pus, peeling areas, or crusty patches.
--The rash is mainly in the skin creases possibly indicating a yeast infection.
--A significant rash lasts longer than a couple of days.
--Your baby has a fever with his/her rash.
--Your baby has a rash and also has diarrhea or urine that has a very strong smell. These symptoms could be signs of dehydration.

Where can I buy?
Please check your local pharmacy or a grocery store nearest you. If you can not find a location in your area you can visit the order page on our web site and buy direct. If you would rather phone your order in you can call 1-888-474-6928. If you happen to get a recorded message when you call, please leave your information and a phone number and times of when we can reach you and we will call you back as soon as possible. Another option is by fax, you can fax your order to us at 216-472-5110; please include your credit card information and signature on your fax along with your order.

What if I can’t find Pinxav at my local pharmacy?
If you would like to purchase Pinxav from your local pharmacy or grocery store, please contact the store or pharmacy and request that they carry Pinxav. Tell them your experiences and how our product compares to the others. Independent pharmacies are usually the easiest avenue for getting Pinxav in your area. Although, we do distribute to some stores in your area, so it does not hurt to ask the chain stores as well. After making contact with your pharmacist, please relay our information. Then email us the pharmacists name and phone number so we may contact them with our product information. This process does take time so you may want to place a small order while we work on getting Pinxav into your area stores.

Please Note: If your local pharmacy does not have Pinxav available, please ask the pharmacy manager to special order Pinxav for you from their wholesaler. Most retailers can get it for you overnight!

If you would like your Medical Advisor/Doctor to learn more about Pinxav, please relay your experiences and leave them our web address. Ask them to contact us or forward their name, medical group name, address, and telephone number and we will contact them with the appropriate materials.